Terms of Service

Last updated: 17 April 2026

These Terms of Service ("Terms") govern your access to and use of the Chase Up website, application, and all related services (the "Service") provided by ARYANETIX LTD (Company No. 11425860), trading as Chase Up. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About the Service

Chase Up is a business workflow and messaging tool. The Service enables users to organise their work and send messages to contacts they have added to the Service.

2. Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Be acting in a professional or business capacity
• Have the legal authority to accept these Terms on behalf of yourself or your organisation
• Provide accurate and complete registration information

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@chaseup.io if you suspect any unauthorised access to your account.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

4. Your Responsibilities

4.1 Accurate Data

You are responsible for ensuring that all data you enter into the Service is accurate and up to date. The Service operates on the information you provide. Inaccurate data may result in incorrect outputs.

4.2 Recipient Consent for Messages

You acknowledge that messaging delivery depends on third-party networks and platforms, each governed by their own terms and policies, and that we cannot guarantee delivery. The Service acts as a processor sending messages on your instruction; you remain the data controller for your recipients' data.

4.3 Lawful Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Send spam, unsolicited messages, or messages to individuals who have not consented
• Upload malicious content, viruses, or harmful code
• Attempt to gain unauthorised access to the Service or its systems
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service to store or process sensitive personal data (e.g., health data, biometric data) beyond what is strictly necessary
• Resell, sublicense, or redistribute access to the Service without our written consent

5. Subscription and Payments

Where the Service is offered as a paid subscription, the following applies:

• Billing: Payments are processed by our payment partners. Pricing and billing terms are presented at the point of subscription.
• Subscription management: You can manage or cancel your subscription through the account settings of the platform through which you subscribed.
• Refunds: Refund requests are handled in accordance with the applicable platform's refund policy.
• Price changes: We may change pricing from time to time. Existing subscribers will be given reasonable notice before any price increase takes effect.

6. AI-Powered Features

The Service uses third-party artificial intelligence processors to assist with text analysis. You acknowledge that:

• AI-generated outputs are provided for informational purposes only and may contain errors or inaccuracies
• You should always verify AI outputs before relying on them for any professional purpose
• ARYANETIX LTD is not liable for any losses arising from reliance on AI-generated outputs
• Data processed by AI services is handled in accordance with our Privacy Policy

7. Intellectual Property

The Service, including its design, features, code, branding, and content (excluding your data), is the property of ARYANETIX LTD and is protected by applicable intellectual property laws.

You retain all rights to the data you input into Chase Up. By using the Service, you grant us a limited licence to process your data solely for the purpose of providing the Service to you.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• No liability for reliance on outputs: ARYANETIX LTD shall not be liable for any penalties, fines, losses, or damages arising from reliance on the Service, whether caused by failure to deliver messages, incorrect data, system downtime, or any other reason.
• No liability for third-party services: We are not liable for failures, outages, or issues with third-party services that the Service depends on, including messaging, email, AI, hosting, and application store platforms.
• No indirect damages: In no event shall ARYANETIX LTD be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill.
• Maximum liability: Our total aggregate liability for any claim arising from or relating to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Nothing in these Terms excludes or limits liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.

9. Service Availability and Modifications

We aim to provide a reliable service but do not guarantee uninterrupted availability. We may:

• Perform scheduled or emergency maintenance that temporarily affects availability
• Modify, update, or discontinue features of the Service with reasonable notice
• Suspend or restrict access to the Service in cases of suspected abuse or breach of these Terms

We will make reasonable efforts to notify you in advance of any material changes or planned downtime.

10. Termination and Data Deletion

10.1 Termination by You

You may stop using the Service and cancel your subscription at any time through your Apple or Google account settings. To request complete deletion of your account and associated data, email hello@chaseup.io.

10.2 Termination by Us

We may suspend or terminate your account if:

• You breach any provision of these Terms
• You use the Service in a manner that could cause harm to other users, third parties, or our systems
• We are required to do so by law or regulatory authority
• We discontinue the Service entirely (with reasonable notice)

10.3 Effect of Termination

• Upon termination, your right to use the Service ceases immediately
• We will delete your account data within 30 days of termination, unless retention is required by law
• Data included in existing backup cycles will be purged within the standard 30-day backup retention window
• You may request an export of your data prior to termination by contacting us

11. Indemnification

You agree to indemnify and hold harmless ARYANETIX LTD, its directors, officers, and employees from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use of the Service
• Messages sent to your clients through the Service without proper consent
• Your violation of any applicable law or third-party rights

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Subject to the regional dispute resolution provisions below, the courts of England and Wales shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• All messages will be successfully delivered
• Data retrieved from third-party sources will be accurate or up to date
• AI-generated outputs will be free from errors
• The Service will meet your specific requirements

14. General Provisions

14.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ARYANETIX LTD regarding the Service and supersede all prior agreements and understandings.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of our right to enforce it in the future.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets, upon notice to you.

14.5 Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and notify you through the app or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact Us